Case Studies | Data Protection Officer

Case Studies

Real-world examples of GDPR compliance and DPO implementations

Our Case Studies

Explore how organisations across sectors and geographies successfully implemented DPO services and achieved GDPR compliance. Filter by entity type, sector, or geography.

All Cases Public Entity Private Company Corporate Group International/EU Healthcare Finance Technology

Portuguese Regional Health Centre

Public Entity Healthcare Portugal

Challenge

A regional health centre with 800+ employees and 500,000+ registered patients lacked formal GDPR compliance processes and data breach response procedures. Patient data was dispersed across multiple systems without unified governance.

Solution

We appointed an external DPO, implemented unified data governance, established DPIA protocols, and created data breach response procedures. Staff training covered GDPR and patient privacy rights.

Result: Zero breaches in 18 months. CNPD inspection cleared without findings. Improved patient trust and regulatory standing.

Services Used

External DPO (part-time), GDPR audit, staff training, DPIA support

Portuguese Fintech Company

Private Company Finance Portugal + EU

Challenge

A fast-growing fintech company processing customer financial data across Portugal and Belgium struggled with regulatory compliance in multiple jurisdictions and lacked clear data handling policies.

Solution

Implemented Group DPO model coordinating across PT and BE operations. Established data processing agreements with processors, created multi-jurisdictional compliance framework, and appointed local data protection contacts.

Result: Successful CNPD review and Belgian DPA approval. 30% reduction in compliance risk. Enabled expansion to Spain.

Services Used

Group DPO services, EU Representative (Brussels), compliance audit, multi-jurisdiction guidance

US Technology Company - Portuguese Operations

International Group Technology US + EU

Challenge

A US-based SaaS company offering services to 10,000+ Portuguese and European customers needed to establish EU Representative and implement Schrems II-compliant data transfers while managing global data governance.

Solution

Appointed EU Representative in Portugal, implemented Standard Contractual Clauses with supplementary measures, conducted Transfer Impact Assessments, and provided global DPO support coordinating with group headquarters.

Result: Full GDPR compliance achieved within 6 months. EU customers gained confidence. Data transfer mechanisms validated for 3+ years.

Services Used

EU Representative, DPO consulting, Transfer Impact Assessment, international data transfer support

Portuguese Retail Corporate Group

Corporate Group Retail Portugal

Challenge

A retail group with 5 operating companies and 2,000+ employees across Portugal needed unified data protection governance while maintaining operational autonomy for each subsidiary.

Solution

Implemented Group DPO model with Group Privacy Policies, centralised compliance monitoring, and local privacy contacts in each subsidiary. Conducted group-wide GDPR audit and created standardised DPA templates.

Result: Unified compliance framework across 5 entities. Reduced per-entity compliance costs by 40%. Enabled smooth M&A integration for new acquisitions.

Services Used

Group DPO services, audit, compliance framework, staff training across entities

Portuguese Public Procurement Authority

Public Entity Government Portugal

Challenge

A government procurement authority handling contractor data, bidding information, and supplier data required DPO appointment, formal governance, and compliance with Portuguese public procurement data protection requirements.

Solution

Appointed part-time DPO, developed procurement-specific privacy impact assessments, established data breach response procedures, and provided training to procurement staff on GDPR and public law requirements.

Result: CNPD approval of DPO appointment and governance model. Enhanced transparency in procurement data handling. Improved vendor confidence.

Services Used

DPO appointment, DPIA development, public sector compliance, staff training

Multi-National Consulting Group

International Group Professional Services PT + EU + US

Challenge

A consulting group with offices in 15 countries, including Portugal and Belgium, needed to implement Binding Corporate Rules (BCRs) and manage data transfers across jurisdictions whilst maintaining local compliance.

Solution

Developed and submitted BCRs to CNPD and relevant authorities, established Data Protection Framework Agreement, appointed Group DPO with local representatives, and implemented SCCs for non-BCR transfers.

Result: BCRs approved by Portuguese CNPD and other authorities. Compliant international data sharing enabled. Simplified compliance across 15 jurisdictions.

Services Used

Group DPO, BCR development, international transfer mechanisms, EU Representative support

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